Vietnam Experiencias Locales is committed to protecting your Personal Information and your privacy. This Policy explains how and why we gather, store, share and use your Personal Information, as well as sets out the options you have as to when and how you choose to share your Personal Information.
“Personal Information” is information or data, recorded in any format that identifies you personally either by itself or together with other information that is made available to us.
This Policy does not apply to the practices of businesses or web sites we do not own or control, nor does it apply to the people we do not employ or manage.
Our Website may contain links to other websites that are operated by third party companies or individuals with different privacy practices. You should exercise caution when you leave our Website and review the privacy statements of other websites. We have no control over the Personal Information you may submit to these third parties, and we do not accept any responsibility or liability for their privacy statements, policies or how such third parties manage the data they collect.
You are not required to provide any Personal Information to us if our request for your Personal Information is based on your consent, i.e. not based on legal requirements. You can always withdraw your consent at any time afterwards. To withdraw your consent, please see section on How to Contact Us with Questions or Concerns about our Privacy Practices. However, if you elect not to supply to or withdraw the data from us, we may not be able to offer the services you desire, and this may also result in the automatic termination of any agreements you may have with us.
Consent
This Policy forms part of the terms and conditions governing your use of our services. By using our Website, use of any of our services, you are agreeing to this Policy.
1. When is your Personal Information collected?
We will collect your Personal Information when you are involved in any of our services and when making payments or providing client comments or feedback.
In addition, we may collect your Personal Information when some internet activities are initiated. For example, at times when you visit our Websites, we may collect information through our third party service providers' use of technologies, such as pixels or other tracking tools and similar technologies. When you fill in any of our online forms (such as for online reservation), your information may be collected as well.
2. What is the Personal Information we collect?
We will collect and process some or all of the following personal data about you:
Information about you such as your name, date of birth, nationality, contact details including email address and telephone number, travel document, photographs and other images.
Payment details used to pay for rooms and our other products and services, such as credit or debit card numbers and expiry dates, account information and billing information.
Travel information such as your travel itinerary, hotel selection, room and other service preferences, special needs and interests, choice of tours, car rentals and other add-ons to your travel package. We may collect and handle sensitive Personal Information, for example, when we handle requests for special medical or access assistance or specific dietary requirements which may indicate your religious beliefs. We will typically ask you for your consent when collecting and handling this type of Personal Information, unless we are otherwise permitted to process such personal data under applicable laws.
Information about your use of our products and services such as historical travel arrangements, feedback about your experiences and preferences, and images.
Our interactions with you – We will keep records of any interactions and correspondences between us such as calls made through our call centres, communications you have with our staff or representatives and any interactions with us or posts that refer to us on social media or other public sources, as well as your responses to market surveys and contests conducted by us or on our behalf.
Details of your visits to our Website, use of our mobile applications and other data collected through cookies and other tracking technology including information that you view. Your Personal Information may be automatically collected when these tracking technologies are applied. The information so collected may be used for aggregated trend and statistical analysis, and for showing you more relevant advertisements and messages. More information on these practices can be found in the Manage Your Cookies Settings and Opting Out, and Choices You Have about the Use of Your Personal Information for Marketing Purposes.
Your IP address and browser type may also be collected. This information is used for our own analytical purposes for enhancement of our services, and is separate from any cookies information which is gathered. Your IP address may be used to assist in preventing criminal activities on the Website in certain circumstances.
We will only collect Personal Information which is relevant and necessary for specific identified purposes (please refer to the section Use of your Personal Information), and we will not use it for any other purposes without obtaining your consent.
We do not knowingly collect Personal Information from children under the age of 11 or minors under the age prescribed by the applicable laws. If you believe your child has provided Personal Information to us, please contact us so that we can identify and delete your child's Personal Information.
3. Use of your Personal Information
We will give you choices about the ways we use and share your Personal Information and we will respect the choices you make.
The table below sets out why we process your Personal Information, and the legal basis for the processing. If the legal basis for us to use and process your Personal Information is your consent, you can withdraw your consent at any time. If the use is for our legitimate interests, you can object to such use, unless we demonstrates our compelling legitimate grounds, or we or any third party require the information to establish or defend any legal claims.
| Purpose/Activity | Legal basis for Processing |
|---|---|
| Provide the information, programs, products and service you request | -contract performance; -legitimate interests (to allow us to perform our obligations and provide services to you) For sensitive Personal Information -consent |
| Personalize and tailor your experience when you go on a tour with us | -contract performance; -legitimate interests (to allow us to provide and improve services) For sensitive Personal Information -consent |
| Support the functionality and to personalize the layout and content of our Website to match your needs, interests and preferences | -legitimate interests (to allow us to maintain and improve the quality of our services) |
| Operate and facilitate your participation in our Strategic Partner programs | -consent -contract performance -legitimate interests (to allow us to provide tailored services to you) |
| Prevent security and fraud, to comply with our legal obligations and for administrative purposes | -contract performance; -legal obligation, legal claims -legitimate interests (to cooperate with law enforcement and regulatory authorities; to allow us to guard against fraud and other unlawful activity) For sensitive Personal Information -legal claims -substantial public interest |
| Better understand our clients, to analyse clients preferences and market trends | -consent -contract performance; -legitimate interests(to allow us to provide and improve services) For sensitive Personal Information -consent |
| Better market, promote, manage, provide and improve our programs, products and services and Website. | -consent -legitimate interests(to allow us to provide and improve services) For sensitive Personal Information -consent |
| Send you promotional messages and special offers based on your privacy preferences, including profiling and targeted advertising | -consent -legitimate interests(to allow us to provide and improve services) For sensitive Personal Information -consent |
The retention period for Personal Information is based on business needs or legal requirements. We will retain your Personal Information for as long as is necessary for the purposes it was collected. When the retention period expires, we will either destroy your Personal Information or anonymise it (in which case we may further retain and use the anonymised information for our legitimate interests, such as business analysis).
4. Choices you have about the use of your Personal Information for marketing purposes
We may communicate marketing and promotions to you by post, telephone or online (including by email or through your mobile device or via online banner advertisements). We will ask you for your consent to send you such materials, or you may choose not to receive any marketing communications from us, at the time we collect your Personal Information. Please note that at any time you may withdraw your consent and receive no more marketing and promotions from us.
We will not share your Personal Information with our Strategic Partners for marketing purposes without your consent. Provided you agree, we will share your Personal Information with them, so that they may send you news updates, special events, offers and promotions regarding their products and services, including travel, transportation, retail, food and beverage, credit cards, entertainment, social networking, and similar services. If you no longer wish to receive this information from our Strategic Partners and their licensees or third parties, you need to contact them directly.
We may still contact you for customer research or administrative purposes, such as confirming a reservation or transaction you have made, informing you of your account status or inviting you to update your online profile. If you no longer wish to receive administrative communications from us, please contact us to close your accounts with us.
5. Sharing of your Personal Information
We may share your Personal Information with selected others in accordance with this Policy and only on a need-to-know basis as follows:
We share your Personal Information in our company and its’ licensees, third parties carefully, Strategic Partners, and/or service providers to provide the information, products and services that you have requested, to send you promotions and special offers they believe will be of interest to you or to personalize your experience. Our sharing is in accordance with this Policy.
In addition, we will share your Personal Information with companies that perform services on our behalf. They may include: third-party payment processors, payment service providers, banks and financial institutions, credit card companies, IT and marketing support service providers; vendors or third party service providers in connection with marketing promotions and services offered by us; to our advisors for the purposes of better managing or developing our business and legal compliance purposes; and to anyone who may be involved in the process of making your travel arrangements in order to fulfill contractual obligations.
In order to pursue our legitimate interests, whilst safeguarding your rights and liberties, our service providers will use the Personal Information we share with them for the purpose we provide it to them. They must comply with all applicable privacy and data protection laws.
We will share your Personal Information to any other party with your consent and direction or with whom you authorise us to disclose.
There are other limited circumstances in which we may share or transfer your Personal Information to unrelated third parties, including for example, when we believe disclosure is appropriate to comply with a law, regulatory requirement, court order, or a subpoena; to cooperate with law enforcement or other governmental investigations (in whatever jurisdictions); to prevent or investigate a possible crime; to protect legal rights, property or safety of you, of the Company, our employees, agents, other guests, or the public in general. We are required to do this in order to comply with our legal obligations.
Except as described in this Policy, we will not share your Personal Information with third parties without your consent.
6. Protection of your Personal Information
We implement appropriate physical, technical and organizational security for the management and transmission of personal data, including appropriate security measures to protect such data from accidental or unlawful destruction or accidental loss, misuse, alteration, unauthorized disclosure or access and all other unlawful forms of processing.
7. Access to Your Personal Information
When you exercise any of the following rights, we will respond to your request within 30 days and, in any event, within the time period established under applicable laws.
We provide ways for you to access your Personal Information so that you can correct inaccuracies. You may update, delete, or correct your key account information at any time by visiting your online profile or by contacting us. If you have any request regarding obtaining a copy of your Personal Information, transferring your Personal Information to a third party, objection to certain processing of your Personal Information or being subject to profiling and automated decision-making or have additional questions.
When contacting us, you may be asked to verify your identity. We may limit or deny your request if we are unable to verify your identity, if it involves the disclosure of confidential or sensitive information or there are any other restrictions under applicable law.
Right to Accession
You can ask us to confirm whether we are using your Personal Information. You may request us to provide the categories of your Personal Information which you are concerned about, the purpose of our use, if there is any third party who will obtain your Personal Information, the category of such third party, and other essential information related to our use. You may also request for a copy of your Personal Information which we have on our records.
Right to Correction and to be Forgotten
If you discover that the Personal Information you provided is inaccurate or incomplete, you may ask us to correct the same. Please understand that we may first be required to verify the accuracy of your information before we proceed with making any corrections.
Unless otherwise to establish or defend legal claims or necessary for compliance with applicable laws, you may ask us to delete your Personal Information if:
Right to Restrict Use of Personal Information
You have the right to restrict our use of your Personal Information in any of the following circumstances:
Right to Data Portability
If permitted by applicable laws, when we obtain your Personal Information based on your consent, for the purpose of performing a contract to which you are a party or about to become a party, or our processing of your Personal Information is carried out by automated means, you have the right to ask us to provide you with your Personal Information in a structured, commonly used, machine-readable format. In addition, you may ask to have your Personal Information transferred directly to another personal information controller (e.g. another company) if the Personal Information we hold is in digital and transferrable form.
Right to Object to the Use of Personal Information
If we are processing your Personal Information based on legitimate interests, unless we are able to demonstrate we have compelling reasons for the processing that override your rights, you may object to the processing and request for deletion of your information. We can continue using your Personal Information if there is a need to establish or defend legal claims. You can also prevent us from using your Personal Information for direct marketing purposes.
Right not to be Subject to Decisions based Solely on Profiling
Save where we obtain your Personal Information based on your consent, or if we need to process your Personal Information to perform a contractual obligation between you and us, you have the right not to be subject to any decision made based solely on automated processing, including profiling. However, if the profiling is made based on your consent or any contract with us, you have the right to express your views on such decision and/or withdraw your consent.
Right to be Informed of any High Risk due to Potential Personal Information Breach
If there is any Personal Information breach and the breach may potentially expose you to risk of unauthorized access of your Personal Information, we will communicate such breach to you.
There may be situations where we may not inform you of a breach such as:
8. Web technologies used to passively collect information about you
Most major web sites automatically receive and record information on their server logs from browsers when the web site is accessed. In the case of our Web site, we have third party service providers who do this through use of a variety of methods, including clear GIFs and “cookies” (as further explained below), to collect this information.
This Cookie Policy is intended to inform you about the purpose for the use of cookies and tracking pixels when you visit our Website: https://www.silkshotelgroup.com/tw/;. Also, this policy will inform you of your rights with regard to cookies and other tracers used by the Company. This Cookie Policy should be read in conjunction with the Privacy Policy.
9. Cookies
A Cookie is a small text file containing a string of information that a website stores on a visitor’s computer hard disk and that the visitor’s browser provides to the website each time the visitor returns.
When you visit our Web site, information is automatically and directly sent to our third party service providers by your web browser. This information typically includes:
There are different types of cookies. Session cookies and persistent cookies differ from each other by the period your Personal Information is retained by either us or our third party service providers.
If you access our Website through an e-mail we have sent you, or you have created a "user identity" during one of your visits, the information provided by one of our third party service provider’s cookies may be linked to information in our records that identifies you personally.
In addition to the above categorization, according to cookies’ respective functions, the following cookies may be used to provide our services for you.
Strictly necessary cookies- these are used either for carrying out a transmission of a communication over an electronic communications network, or to allow our third party service providers to provide those services to you. They are necessary for the proper operation of our Website, for example, navigating between pages, and ensuring your basket is saved during all steps of the checkout process. Therefore, if you block these cookies, we cannot guarantee your use or the security of our Website during your visit.
Performance cookies- our third party cookies providers use these cookies to collect information about how visitors use our Website to tailor our services to you and to help show content which is relevant to you. For example, we may know which pages are visited most frequently, or use these cookies to determine the reason why some pages receiving error messages.
Functionality cookies- allow the website to remember previous choices you have made. For example, to store specific information that you enter on our Websites in order to facilitate and customize your subsequent visits (including displaying the visitor's first and last names if the visitor has a user account, or to display in the languages you prefer); or allow you to access your personal pages more quickly by storing the login details or information that you previously provided.
Social media cookies – these are based on social connect functionalities or when you make use of a social media add on button. You may share your opinion about us and our Website content on social media. Please note that these cookies are set by these social networks. We recommend that you read their policies because their use of cookies will not be governed by this Cookies Policy.
Advertising cookies –These cookies will track transactions made by you on our Website, and help to show advertising that is relevant to you or based on your interests. We and our third party service providers may also use cookies to try to identify other devices and web browsers that you may use, so we and our third party service providers may serve targeted advertisements to those devices.
Tracking Pixels
The pages on our Website may contain electronic images known as tracking pixels. These are typically a transparent graphic image that is placed on a website or embedded in videos or emails and allows the web server to read certain types of information from your browser such as the path of pages visited at a website, to check whether you have viewed an email message, and among other things, determine the time and date on which you viewed tracking pixels, the IP address on your computer, and the URL of the web page from which the tracking pixels was viewed.
We use these tracking pixels to learn more about the ways visitors use our Website and to measure the effectiveness of our advertising campaigns. We may link information obtained using any tracking pixels to other information that identifies you personally. The tracking pixels will be deleted when you delete the email. If you do not wish the tracking pixels to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.
Manage Your Cookies Settings and Opting Out
By using our Website, you consent to the use of cookies in accordance with our Cookies Policy. You will see an information banner on our homepage of the Websites at the time you visit. It informs you that by continuing to browse, you agree to the installation of cookies on your device.
Our Cookies Policy does not apply to, and we are not responsible for the privacy practices of third party websites which may be linked to our Website. We have no control over the Personal Information you may submit to these third parties.
Modifications to the Privacy and Cookie Policy
This Policy may be supplemented or amended by privacy notices ("Privacy Notices") provided at the time we collect specific Personal Information. We reserve the right, at our discretion, to make changes to this Policy at any time. The level of notice we will provide when we change this Policy will depend on the nature of the change.
We will notify you of any material changes to this Policy by sending you notice by e-mail at the last e-mail address you provided to us and by posting a notice on the home page of our Web site and at the top of the revised Policy for at least 30 days after the new effective date to let you know what has changed. Material changes to this Policy will be effective as of the effective date included in the notice to you or, if no effective date is included, 30 days after we send the notice to you.
Please note that you are responsible for updating your online profile so that your contact information is always up-to-date. Our mailing of the notice to your last e-mail address will constitute effective notice of the changes described in the notice. If you do not provide us with a current e-mail address, it is your responsibility to check our Web site periodically for changes to this Policy.
If we only make minor changes to this Policy, we will replace this Policy with the new Policy and change the "effective" date at the top of this Policy for at least 30 days after the new effective date so that you will know what has changed. Minor changes include, for example, changes to our contact information or the examples contained in a section of this Policy.
11. How to contact us with questions or concerns about our privacy practices
You may contact us at info@silkshotelgroup.com marking your correspondence for the attention of “The Privacy Dept.”.
We will respond within 30 days and, in any event, within the time period established under applicable laws.
